How can I book a truck?

Share your loading city, unloading city, vehicle type, material and approximate weight. We help you find a suitable verified truck and share the available rate before you confirm the booking.

How are freight rates calculated?

Freight charges depend on route and distance, truck category, material type, load weight and volume, truck availability, fuel and toll costs, waiting time, seasonal demand and return-load availability. The final rate is confirmed by the transporter.

What vehicle categories are available?

We work with pickup and mini trucks, 14-ft to 19-ft open trucks, 20-ft to 32-ft containers, multi-axle open trucks and trailers and specialized vehicles.

How does truck verification work?

Vehicle documents and the driver licence are checked and validated before a truck is added to the BEETrux network, so you can book with more confidence.

Can I track my shipment?

Yes. Once the trip starts you receive live updates at every important stage — vehicle assigned, pickup, loading, transit, unloading and settlement.

What happens if a truck breaks down?

Our trip-support team coordinates mechanics, tyre support, battery help, towing and recovery, and driver assistance. Repair and towing charges may need separate approval.

How can a transporter register vehicles?

Transporters can register through the Transporter Registration option, add their vehicles and receive regular load opportunities, return-load support and payment-status visibility.

How does digital POD work?

Drivers or vehicle owners upload proof-of-delivery photographs digitally, and customers approve the POD online. Documents remain stored in one trip record.

How does return-load matching work?

As a truck approaches its delivery location, its availability is updated and nearby suitable loads are identified. The transporter reviews opportunities and confirms a return booking when suitable freight is available.

What payment terms apply?

Payment terms are confirmed at the time of booking. Customers and transporters can view the payment status of each trip directly in their records.

Indian cargo truck travelling on a national highway

Frequently asked questions

Straight Answers to Common Questions

The questions customers and transporters ask us most — answered in simple language.

Answers by topic

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For customers

Booking & Tracking

Truck options, rates and shipment visibility

For transporters

Registration & Payment

Documents, POD approval and settlement

For drivers

Trip & Road Support

Route, delivery and breakdown assistance

Frequently asked questions

10 answers

BEETrux is a technology-supported platform for truck booking and trip support — connecting customers, transporters and drivers with verified trucks, clear rates, live trip visibility and end-to-end assistance.

Our network works with pickup and mini trucks, 14 ft, 17 ft, 19 ft open trucks, container trucks and 32 ft SXL and MXL, multi-axle open trucks and trailers.

Distance, vehicle type, material, weight, fuel, tolls and season shape the rate. You receive a clear quotation before any confirmation.

Yes. The rate and any applicable extras (like waiting or detour charges) are communicated and confirmed before dispatch, so there are no surprises.

Share your booking mobile number or trip ID on the track-shipment page. You will see the trip timeline with the current stage highlighted.

Usually the vehicle registration certificate, insurance, fitness, national permit (where applicable) and driver licence details. Our team guides you through verification.

Call the support channel. We coordinate nearest mechanics, towing and spares, then update everyone involved so the trip continues.

The POD is captured digitally at delivery and stored with the trip. Customers and transporters review and approve it online before settlement.

Payments follow the terms agreed with each transporter, typically after POD approval. The payment-status page explains each stage in plain language.

Yes, subject to the cancellation policy and the booking stage. Contact the support team early and we will help you through it.

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